These Terms and Conditions are entered into between, on the one hand, the company:
Lesmercier S.L
Bartomeu Avda Vicente Ramo 32 bajos 07800 Ibiza Baleares
T: +34 971 199 613 - (Monday to Saturday from 10:30 am to 5:30 p.m. to 9:00 p.m. 14h) N ° VAT: ES B57501231

And secondly: People making a purchase on the website:

These Terms and Conditions of Sale do not apply to sales in the shop Sensual concept in Ibiza.

2. Prices The prices of our products are indicated in euros all taxes included (VAT), excluding shipping costs. They take into account the VAT applicable on the day of the order. Prizes can not be changed once the customer order placed. Customs duties and other formalities for deliveries outside the European Union are the sole responsibility of the customer. It undertakes to check with his government, the possibility of importing the products purchased on the website

3. The order of an order implies full and irrevocable customer to these terms of sale. Any order placed by the customer constitutes acceptance of the prices and descriptions of products available for sale. The sale will be considered final until the customer sending the order confirmation and receipt by Lesmercier S: The Sensual concept, the full amount of the order. Sensual Concept is committed to fulfill orders received on the website only to the extent of available stocks. A lack of product availability, Sensual concept undertakes to inform the client as soon as possible, the time of delivery.
The satisfaction of our customers is our priority. Do not hesitate to contact us by email
( or by phone 00 34971199613, if you want advice for your order.

4. Custom
We offer a bespoke service for both lingerie, ready-to-wear creations latex, corsets, clamp sizes, and boudoir accessories. Send us your measurements or specify us your special request, we will carefully your demande.Nous invite you to wait a period of 8 to 12 weeks, all parts are made entirely by hand, in accordance with the traditions of sewing .

5. Size

The lingerie brands like Kiss me deally, Playful promised what Katie did: are made in England

Here equivalence sizes for Spain:

6. Payment
: Sensual concept guarantees the security and confidentiality of your transactions. To give you maximum security when your payments by credit card, we use PayPal payment system, which is part of the benchmarks secure payment over the Internet. Upon checking your order, you are automatically directed to the PayPal secure server. You can then enter your credit card number safe: your number is encrypted using SSL (Secure Socket Layer) from your computer before being sent over the Internet directly to the bank operator. This information does not circulate unencrypted on the Internet and are indecipherable when transferred over the network. With PayPal, you pay directly to the website of the bank at any time and your credit card number is sent to us.
Only the bank has the decryption key that allows access to this information and manage debit authorizations. If you do not want to pay by credit card, we also offer payment by bank transfer (please contact us for our bank COORDINATES).

Discrete 7.Livraison Your order is shipped in a cardboard box in which discrete solid products are protected and covered with pretty tissue paper. No external mark is used to identify the contents of the package. Spain: Correo (delivered within 48 hours with tracking and insurance). Send the rate in force according to the weight of the package. Global: All orders are shipped with proof of mailing, mail insured and forwarded at the current rate. We disclaim any responsibility for any damage on the package committed by the postal services. Thank you to NEVER ACCEPT a package damaged or opened. If the client acknowledges, he belongs to issue a claim with the postal services.

8. If you want to gift a gift, you can choose a delivery address different from the billing address. This step takes place at the time of checkout. In this case, the / the recipient will receive their package without an invoice. The latter will be sent directly. Orders placed on Saturday or Sunday are processed on Monday morning. If you're not at home at the time of delivery, you will find in your mailbox a note and your package will be waiting at the post office nearest you. Delivery times do not include processing time of your order which is usually 48 hours.

9. Exchange and refund It is important for us to satisfy our customers. If for any reason you're dissatisfied with your item, please contact us so that we can find a solution. For an exchange or return an item, thank you contact us within 7 days of receipt of the order. Any request for exchange or refunds made after this date will not be honored. Items must be returned unworn in their original packaging and in the condition in which they were sent. The Sextoy's can not be returned or exchanged.
It is mandatory to contact us before returning an item. We strongly recommend that you ensure your parcels and recommend. We can not be held responsible for any loss or damage due to postal services. Thank you to carefully read our tips for the maintenance of our products. We will only exchange or refund any item damaged due to improper maintenance. Thank you note that we can not exchange nor refund, items and custom pieces.

10. Intellectual Property All elements of the site www.sensualconcept, whether text, logos, photographs, illustrations and other images are protected and reserved by copyright as well as intellectual property and for the world. They are the exclusive property of the company Lsemercier sl Any other use constitutes infringement and is punishable under the Intellectual Property without the prior written permission of SL Lesmercier Therefore, none of these elements can not be represented, downloaded, reproduced, transmitted, translated, sold, exploited commercially or for free, or reused in any way whatsoever without the prior consent of Lesmercier SL

11. Any applicable fees, Litigation This contract is subject to Spanish law. The language of this contract language is Castilian. In the event of a dispute arising from this contractual relationship, the parties agree to seek an amicable solution before any legal action. If they do not find a common solution, disputes will be the responsibility of the District Court of Barcelona.

12. Maintenance Lingerie: The materials used to design lingerie are delicate and require special care to keep them in good condition. We recommend that you wash them gently by hand separately. Latex: To keep your latex clothing in good condition, you must ensure that it is handled with the utmost care. Latex is an organic material that can be kept for many years, if the instructions are followed carefully.

1) The latex will tear easily if pulled or hooked, long nails and jewelry can be very dangerous. If you wear long nails, be sure to use cotton gloves for donning the garment.

2) Always use plenty of talc or lubricant for latex on the inside of the garment to help slide easily. Pay particular attention to long nails at this stage.

3) The latex can be damaged by perfume, body sprays and other milk / oils. Avoid using them before wearing the garment. Also all kinds of liquids can affect the surface finish of latex. Be careful when you bend over a wet bar ....

4) The colored latex can stain very easily. A chemical reaction occurs when the latex comes in contact with copper or copper traces. Avoid handling coins and jewelry.

5) The outer surface of the latex to be polished using a silicone based polish or water. Never use an oil that is not formulated specifically for latex, destroy it!

6) After removing your clothes, turn them and wipe them with a damp sponge. The product must then be completely dried on the inside and talc. Latex absorbs water very quickly. By cleaning, you may find some places discoloration, it is only temporary and disappears after drying.

7) Store your clothing in a cool, dry place, away from light, in a plastic bag. This will prevent the latex to deteriorate.
8) The next time you wear your clothes, add talc or lubricant on the inside and polish if necessary the outer surface.


Legal Customer Service and administrative office:
Lesmercier S.L
Sensual concept
Bartomeu Avda Vicente 32 bajos
07800 Ibiza Baleares
Phone: 0034 971 199 613